At Terra Boats, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return within the time frames described below.
1. Return Period
You may request a return within 14 calendar days from the date your order is delivered.
For example, if your order is delivered on September 21, 2026, you must contact Terra Boats no later than October 5, 2026 to request a return.
Return requests received after the 14-calendar-day period may not be accepted.
2. Eligible Returns
A product may be eligible for return if:
You received the wrong product.
The product arrived damaged.
The product has a manufacturing defect.
The product is materially different from the product described on our website.
To help us process your request, please contact us as soon as possible after delivery and provide your order details and clear photographs or other evidence showing the issue.
3. Condition of Returned Products
Unless the product is defective, damaged, or incorrectly supplied, returned products should:
Be unused and in their original condition.
Include original packaging where reasonably possible.
Include accessories, manuals, and other items supplied with the product.
Not show signs of misuse, intentional damage, or excessive wear.
Products returned without the required items or in a condition that is inconsistent with this policy may not qualify for a refund.
4. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery.
For example, if your order is delivered on September 21, 2026, please notify us by September 23, 2026.
Please provide:
Your order number
Your name and contact information
A description of the issue
Clear photographs of the product and packaging
Any other information reasonably required to investigate the issue
We may request additional information before approving a return or replacement.
5. How to Request a Return
To request a return, contact:
Terra Boats
Email: [email protected]
Please include your order number, the product you want to return, the reason for the return, and relevant photographs if applicable.
Do not send products back before receiving return instructions from Terra Boats.
6. Return Shipping
If the return is due to an incorrect product, confirmed product defect, or damage that occurred before delivery, Terra Boats may arrange or reimburse reasonable return shipping costs, subject to verification.
For other eligible returns, the customer may be responsible for return shipping costs.
Shipping arrangements and costs may vary depending on the customer’s location and the circumstances of the return.
7. Refunds
Once we receive and inspect an approved returned product, we will notify you whether the return has been accepted.
Because Terra Boats accepts Cash on Delivery (COD) and does not collect online payment for orders, refunds will be handled using a method agreed upon with the customer and available for the customer’s location.
We will generally process an approved refund within 7 business days after the return has been inspected and approved.
The time required for the customer to actually receive the refund may vary depending on the agreed refund method, location, delivery services, or other third-party processing times.
8. Exchanges
Where available, Terra Boats may offer an exchange for an eligible product instead of a refund.
If the requested replacement product is unavailable, we may provide another appropriate resolution, including a refund where applicable.
9. Non-Returnable Situations
A return may be refused where:
The return request is made more than 14 calendar days after delivery.
The product has been used improperly or damaged after delivery.
The product shows damage caused by misuse, neglect, modification, or improper installation.
The customer cannot provide sufficient information to verify the order or return.
The product is returned without required components or accessories, where those items are necessary for the return.
The return does not meet the requirements of this policy.
Nothing in this section limits any mandatory consumer rights that apply under the laws of the customer’s jurisdiction.
10. Order Cancellation
If you wish to cancel an order, contact Terra Boats as soon as possible at [email protected].
Cancellation requests made before an order has been processed or dispatched may be accepted.
Once an order has been dispatched, cancellation may no longer be possible and the order may instead be subject to the return process described in this policy.
11. Delivery Refusals
If you refuse delivery without an eligible reason, additional delivery or return costs may apply where permitted by applicable law.
If an order is returned to Terra Boats because the customer provided an incorrect or incomplete delivery address or was unavailable to receive the order, we may contact the customer regarding available options.
12. International Returns
Terra Boats operates worldwide. Return procedures, shipping costs, customs requirements, and consumer rights may vary depending on the destination country.
Customers are responsible for complying with applicable return-shipping and customs requirements unless Terra Boats confirms otherwise.
Where applicable law provides mandatory consumer return, cancellation, refund, or warranty rights, those rights will continue to apply.
13. Policy Changes
Terra Boats may update this Refunds & Returns Policy from time to time.
Any changes will be posted on this page with an updated Last Updated date.
The policy applicable to your order will generally be the policy in effect when the relevant order was placed, subject to applicable law.
14. Contact Us
For questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact:
Terra Boats
Email: [email protected]