At Terra Boats, we are committed to providing a smooth and reliable delivery experience for every customer. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Order Processing
After you place an order, Terra Boats will review and process the order information provided at checkout.
Because we offer Cash on Delivery (COD), no online payment is required when placing your order.
We may contact you by phone, email, or other available contact information to confirm your order or delivery details before dispatch.
2. Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please make sure your:
Full name is correct
Delivery address is complete
Phone number is accurate
Email address is valid where applicable
Terra Boats is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
3. Cash on Delivery
Terra Boats accepts Cash on Delivery (COD) for eligible orders.
The applicable order amount will be collected by the delivery provider when your order is delivered.
Customers should ensure that the required payment is available when accepting the delivery.
4. Delivery Partners
Terra Boats may use third-party courier, logistics, or delivery providers to deliver orders.
Once an order has been handed to a delivery provider, certain aspects of the delivery process may be managed by that provider.
We may share necessary customer information, such as the customer’s name, phone number, delivery address, and order details, with the relevant delivery provider for the purpose of completing the delivery.
5. Delivery Attempts
The delivery provider may make one or more attempts to deliver your order.
If delivery cannot be completed because the recipient is unavailable, the delivery address is incorrect or incomplete, or the customer cannot be contacted, the delivery provider may return the order to Terra Boats or follow its standard delivery procedures.
We may contact the customer to arrange an appropriate next step.
6. Order Tracking
Where tracking information is available, Terra Boats or the relevant delivery provider may provide tracking details to the customer.
Tracking information may be subject to updates from the delivery provider and may not always be immediately available.
7. Damaged Packages
If your package appears visibly damaged when delivered, please inspect the package and product as soon as reasonably possible.
If the product has been damaged, please contact Terra Boats at:
Please provide your order number and clear photographs of the package and product.
Our Refunds & Returns Policy may apply to damaged products.
8. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
Email:
Please include your order number and details of the issue so we can investigate and provide the appropriate assistance.
9. Delivery Address Changes
If you need to change your delivery address after placing an order, contact Terra Boats as soon as possible at [email protected].
We will try to accommodate address-change requests where possible. However, once an order has been processed or handed to a delivery provider, changes may not be possible.
10. Failed or Returned Deliveries
If an order cannot be delivered and is returned to Terra Boats, we may contact the customer regarding the available options.
Additional delivery or handling costs may apply in certain circumstances where permitted by applicable law.
For Cash on Delivery orders, a returned order does not automatically create a completed purchase payment because payment is collected upon delivery.
11. International Orders
Terra Boats operates worldwide and may arrange delivery through appropriate logistics or courier providers serving the customer’s location.
International deliveries may involve third-party logistics providers and local delivery procedures.
Customers may be required to provide accurate information necessary for successful delivery and, where applicable, comply with local delivery or customs procedures.
12. Contact Us
If you have questions about an order or delivery, please contact:
Terra Boats
Email: [email protected]